Privacy Policy
This policy explains how information is handled within VOUX Sites and its public Site, enquiry and management features.
1. Scope
This Privacy Policy applies to VOUX Sites, including public Sites, Site-management tools, enquiries, verification-related features and supporting service operations. It describes the categories of information that may be processed and the purposes for which that information may be used.
2. Information you provide
Information you provide may include account details, name, business or professional information, contact details, Site content, products and services, locations, client information, images, documents, enquiry details, payment-related records and communications with VOUX Sites.
3. Information collected through use
When you use VOUX Sites, technical and usage information may be generated, such as session information, browser or device details, page activity, security events, approximate technical location information derived from network data, and records needed to diagnose errors or protect the service.
4. Public and private information
Information intentionally published on a public Site can be viewed by visitors. Information collected for account administration, verification, moderation, security, payment handling or private enquiries is not made public unless the relevant feature clearly indicates that it will be displayed.
5. How information is used
Information may be used to create and manage Sites, provide public pages, process enquiries, support verification, operate account features, prevent fraud and abuse, maintain security, process payments where applicable, communicate about service activity, keep operational records and improve reliability and user experience.
6. Enquiries
When a visitor sends an enquiry, submitted information may be made available to the relevant Site owner or authorized manager so they can review and respond. Visitors should provide only information reasonably necessary for the enquiry and should avoid sending highly sensitive information unless specifically required and appropriate.
7. Verification and moderation
Where verification or moderation features are used, information may be reviewed to assess submitted claims, prevent impersonation, address misuse or support Site integrity. Some verification information may be retained for an appropriate period to maintain an audit trail, respond to disputes or meet legal and security obligations.
8. Payments
If a paid feature is used, payment providers may process payment credentials and transaction information. VOUX Sites may retain transaction identifiers, amounts, payment status, plan information, coupon use and records required for billing, reconciliation, support and legal compliance. Full payment-card details should ordinarily be handled by the payment provider rather than stored by VOUX Sites.
9. Service providers
Information may be processed by service providers used for hosting, security, communications, analytics, payments or other operational functions. Providers should receive only the information reasonably necessary to perform their role and may be subject to contractual or legal obligations concerning its use.
10. Legal and safety disclosures
Information may be disclosed where required by applicable law, legal process or a valid governmental request, or where reasonably necessary to investigate fraud, protect users, enforce terms, preserve service security, establish or defend legal claims, or protect the rights and safety of VOUX Sites or others.
11. Data retention
Information is retained for as long as reasonably necessary for the purposes for which it was collected, including operating the service, maintaining account and transaction records, handling disputes, preventing abuse, enforcing agreements and meeting legal obligations. Retention periods may differ depending on the type of information and the feature involved.
12. Security
Reasonable technical and organizational safeguards are used to protect information against unauthorized access, loss, misuse or alteration. Security measures may include access controls, logging, secure transmission, backups and restricted administrative access. No internet service can guarantee absolute security.
13. Cookies and browser storage
VOUX Sites may use cookies, sessions or similar browser storage for essential operation, preferences, security and features such as remembering Sites viewed on a browser. More detail is provided in the Cookie Policy.
14. Your choices and rights
Site owners and managers can update certain information using available account tools. Depending on applicable law, individuals may have rights relating to access, correction, deletion, restriction, portability, objection or withdrawal of consent. Requests may require reasonable identity verification before they can be processed.
15. Children
VOUX Sites is designed for professional and business use and is not intended for children. Users should not knowingly submit personal information about children unless there is a legitimate, lawful and appropriate reason to do so.
16. International processing
Where infrastructure or service providers operate in different countries, information may be processed outside the country from which it was submitted. Appropriate safeguards should be used where required by applicable data-protection law.
17. Changes to this Policy
This Privacy Policy may be updated to reflect product, operational or legal changes. The latest version will be published on this page with an updated date.